Step Up customer engagement and measure success with customer-centric Service Software.

Make Customer “feel special” and give the customer more than what they want.

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Cases prioritization and Case allocation

Prioritize based on importance and urgency of the case and respond right away.

Customer experience making them “feel special”

Nurture strong client relationships through appointment management with Visit and Call logs.

 

 

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フィールド従業員のトラッキング

Designed for the ease of field staff and their work routines

Field staff task management and location tracking software offer a convenient and efficient way to capture the distance travelled with the check-in and check-out options.

Discover how useful it is to have Service CRM software to keep track of the most critical customer information

 

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Case Registration

Capture the real-time cases with the customer front mobile app.

Engineer Allocation

Identify and Allocate the Engineer based on availability and knowledge.

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Visit / Call Logs

Schedule appointments and track the Calls and Visits made for each case.

 

 

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Case Closure / Preclosure

Validating the cases and fixing the cases based on the calls and visits.

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Response Team Allocation

Grouping and Routing the response team.

 

Corrective and Preventive Actions

Maintain the knowledge repository for the Corrective and Preventive Measures.

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Warranty Management

To view, access, and track customer asset warranty coverage.

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Delivery Details and Dealers

Incorporating the invoice, packing list, E-way bill, packing and loading photos for the respective case.

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Case Activity

Check the progress of each case in a single screen for the respective customer and the team.

 

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Reports and Dashboard

At-a-glance view the Service Teams and Engineers‘ performance.

 

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Make more informed decisions when it comes to repairing or replacing equipment through a Warranty Management System.

Enhance customer experience with Warranty Management that helps organization managing critical information to improve future product and service offerings.

Tell your customer what you are up to with the intelligent Case Management System

Stay as close as possible to your customers, address their problems and offer a solution in a timely manner.

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Take care of your customer and your business will take care of itself.

Connect to your customers where they are

Capture the case details and fix appointments for the calls and visits.

Convenient way of tracking service

Assign, Manage and Track cases.

Help Resolve the issues in no time

Give the insights to the customers to resolve the issues at their own pace.

Work smarter to respond quickly

Service Engineer gains insights from previous cases and gives instant solution at the customer place.

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Differentiate your business with the excellent Customer service tool which will act as your Marketing tool.

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